Complaints Policy
Last updated: September 27, 2026
We want every client to be happy with our work. If something has gone wrong, we want to hear about it so we can make it right.
How to Make a Complaint
Contact us by:
- Email: hello@appbros.ca (please put "Complaint" in the subject line)
- Phone: 1-866-767-2102
Tell us your name, your company, the project it's about, what happened, and what you'd like us to do. Screenshots, emails or documents help.
What Happens Next
- We confirm we got it within 2 business days.
- We look into it. A senior member of our team reviews your complaint and the project details. We may reach out with questions.
- We respond within 10 business days with what we found and what we'll do. If we need more time, we'll tell you why and when to expect an answer.
If You're Still Not Satisfied
Ask us to escalate your complaint to our General Manager, and we'll review it again. You can also contact the consumer protection office in your province or territory.
Privacy Complaints
For complaints about how we handle personal information, see our Privacy Policy.
Our Promise
We treat every complaint fairly and confidentially, and we use what we learn to do better work.